Returns & Right of Withdrawal

Last updated: 2 September 2026

At a glance

  • 14-day statutory right of withdrawal — no reasons required and no fee.
  • 30-day satisfaction guarantee — voluntary and in addition to your statutory rights.
  • Refund within 14 days of receiving your return or your proof of postage, to the same payment method.
  • Return shipping costs are borne by you, except for a damaged or faulty item. In that case we cover them.
  • Start a return: an email to contact@cozidoo.com is all it takes.

1. Statutory right of withdrawal

Withdrawal notice

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you have ordered several goods as part of a single order that are delivered separately, the period begins on the day on which you take possession of the last item.

To exercise your right of withdrawal, you must inform us by email at contact@cozidoo.com of your decision to withdraw from this contract by means of a clear statement. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal.

For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you may examine the goods just as you would in a shop.

Exceptions

As a rule, no statutory exceptions to the right of withdrawal apply to the products we offer. Should one of the exceptions listed in Section 312g (2) of the German Civil Code (BGB) apply in an individual case, we will expressly inform you of this before you complete your order.

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it by email to contact@cozidoo.com.

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
_______________________________________________

Ordered on: ____________ Received on: ____________
Order number: _______________________________
Name of consumer(s): __________________
Address of consumer(s): _______________
Date: ____________

2. Our 30-day satisfaction guarantee

In addition to the statutory right of withdrawal, we voluntarily give you 30 days from receipt of your order to change your mind.

For us to take an item back under this voluntary guarantee, it should be complete and in resalable condition. Keep the original packaging if you can, as it makes the return easier.

This guarantee does not limit your statutory rights in any way. Within the first 14 days, the statutory right of withdrawal set out in section 1 always applies, with all the conditions described there, regardless of the condition of the packaging.

3. Damaged or faulty items

If your item arrives damaged or incomplete, or does not work as described, write to us at contact@cozidoo.com. A photo helps us resolve the matter quickly.

In this case we cover the return shipping costs and you can choose between a replacement and a full refund. The statutory warranty of two years from receipt of the goods applies.

4. How to return

  1. Write to us at contact@cozidoo.com with your order number.
  2. You will receive the return address and instructions, usually within 1 to 2 working days.
  3. Send the parcel. We recommend a tracked service so that you have proof of postage in hand and can trigger the refund sooner.

5. Refund

As soon as your return has reached us, we will let you know by email. The refund is made within 14 days of receiving the goods or your proof of postage, whichever comes first, to the same payment method you used when ordering.

Depending on your bank, it may take a few working days for the amount to appear in your account. If it has not arrived after ten working days, please get in touch with us.

Reduced and promotional items are not excluded from returns and are refunded at the price actually paid.

6. Exchanges

If you would like a different colour or model, the easiest way is a return with a refund and a new order. Write to us if you need help with this.

7. Contact

All questions about returns, withdrawal and refunds: contact@cozidoo.com. We usually reply within 1 to 2 working days.

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.