Refund policy
Last updated: 2 September 2026
At a glance
- 14-day statutory right of withdrawal — without giving any reason and free of charge.
- 30-day satisfaction guarantee — voluntary and in addition to your statutory rights.
- Refund within 14 days of receipt of your return or of your proof of shipment, to the same means of payment.
- Return shipping costs are borne by you, except in the case of a damaged or defective item. In that case, we cover them.
- Start a return: an email to contact@cozidoo.com is all it takes.
1. Statutory right of withdrawal
Withdrawal notice
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order which are delivered separately, the period begins on the day on which you took possession of the last of the goods.
To exercise your right of withdrawal, you must inform us by email at contact@cozidoo.com by means of a clear statement of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You may therefore examine the goods as you would in a retail shop.
Exceptions
As a rule, no statutory exceptions to the right of withdrawal apply to the products we offer. Should one of the exceptions listed in Section 312g (2) of the German Civil Code (BGB) apply in an individual case, we will expressly point this out to you before you complete your order.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it by email to contact@cozidoo.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
_______________________________________________
Ordered on: ____________ Received on: ____________
Order number: _______________________________
Name of consumer(s): __________________
Address of consumer(s): _______________
Date: ____________
2. Our 30-day satisfaction guarantee
In addition to the statutory right of withdrawal, we voluntarily grant you 30 days from receipt of your order to change your mind.
For us to be able to take an item back under this voluntary guarantee, it should be complete and in resaleable condition. Keep the original packaging if possible, as this makes the return easier.
This guarantee does not limit your statutory rights in any way. Within the first 14 days, the statutory right of withdrawal set out in Section 1 always applies, with all the conditions described there, regardless of the condition of the packaging.
3. Damaged or defective items
If your item is damaged or incomplete on delivery, or does not work as described, write to us at contact@cozidoo.com. A photo helps us resolve the matter quickly.
In this case we cover the return shipping costs and you may choose between a replacement and a full refund. The statutory warranty of two years from receipt of the goods applies.
4. How to return
- Write to us at contact@cozidoo.com with your order number.
- You will receive the return address and the instructions, usually within 1 to 2 working days.
- Send off the parcel. We recommend a tracked shipping service so that you have the proof of shipment in hand and can trigger the refund sooner.
5. Refund
As soon as your return has reached us, we will inform you by email. The refund is made within 14 days of receipt of the goods or of your proof of shipment, whichever is earlier, to the same means of payment you used when ordering.
Depending on your bank, it may take a few working days for the amount to appear in your account. If it has not arrived after ten working days, please get in touch with us.
Reduced items and promotional items are not excluded from returns and are refunded at the price actually paid.
6. Exchanges
If you would like a different colour or a different model, the easiest way is a return with a refund and a new order. Write to us if you need help with this.
7. Contact
All questions about returns, withdrawal and refunds: contact@cozidoo.com. We usually reply within 1 to 2 working days.
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.